Support

Response time: up to 3 business days

Trouble with a run, GPS verification, your account or a leaderboard? Write to us. Every message is read by a real person.

What we can help with

• A run wasn't verified — we'll check the GPS and checkpoint logs for that run. Send the date, the trail and (if you have it) the run ID from the result screen.
• Wrong leaderboard position or PB — tell us the time you think should count and the date of the run.
• Sign-in problems — the one-time code doesn't arrive, verification fails, the account is locked. Include the email address linked to your account.
• App problems — crashes, bugs, odd behaviour. Include your device model, OS version and app version (Profile → bottom of the screen).
• Reporting abuse — an offensive rider tag, suspected cheating, suspicious results. Say exactly who you are reporting and why.
• Privacy questions — cybird.consulting@gmail.com

Deleting your account

The fastest way is right in the app: Profile → Delete account. It takes effect immediately and cannot be undone.

If for any reason you can't do it in the app, write to cybird.consulting@gmail.com from the email address linked to your account and we'll delete it manually within 30 days. Details: /en/delete-account.

What to include in a report

• The email address linked to your account.
• App version (Profile → screen footer).
• Device model and OS version.
• A short description of the problem and the steps that lead to it.
• A screenshot, if you can.

What we don't handle by email

• Requests to set a password or rename an account — you do that yourself in the app.
• Result disputes without a verifiable run in the system.
• Anonymous reports without the email address linked to an account.

Test builds / TestFlight

If you use a test build (TestFlight) and want to report a bug, put [BUILD] in the subject line and include the build number from TestFlight.

Other channels

For now, support runs by email only. Social channels will come later and will be announced on the home page.